Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It takes around 10 to 14 working to most of countries in Asia, Europe and North America.
You need to inform us as soon as possible.
We will provide tracking number so that you can track status from the official website of the carrier.
The whole checkout process will be handled by Paypal. So, we cannot save your credit card information or we have never touch any pieces of credit card information.
We don’t charge sales tax but you need to pay the import tax, if any.
We can send to any countries by Hong Kong Post.
We will send out in one package.
If you need to swap an item
Returns and Exchanges
We provide 30 day return policy but the return shipping cost will be paid by buyer.
If you receive wrong item, please send me the picture for reference. We will re-send or refund to buyer.
In case you receive item in damage, please contact us soon as possible. We will resend the items or refund you.
You can return to the following address:
Unit 21, 12/F, Block A
Hoi Luen Industrial Centre
55 Hoi Yuen Road, Kwun Tong, Kowloon
You can contact us by email or whatsapp, +852 6875 0456
You should contact us as soon as possible.
Before the order is sent out, you can cancel or change the order.
Yes. You can pre-order the out stock items.